Reinventing business relationships – Call: +44 (0) 203 651 0206
£ 0 m
innovation pilot nationally

Key account management

We bring together your sales professionals to help develop superior key customer understanding, account strategy, impart processes and skills to protect and manage your strategic accounts. See our statement of capability on key account management.

Our Approach

Achieving exceptional key customer relationships means aligning your business around a deep understanding of customer needs. That’s why we work collaboratively with all levels of your organisation to help build that understanding and generate a common process, language and set of tools to help you build sales and manage customers profitably.

Our approach starts with a thorough grounding and research in your business and your customers. We work to develop your key customer portfolio at strategic level, selecting those customers that really matter and developing the right strategies for each to deliver new insights and sales growth. We believe passionately in understanding your customers’ point of view, and will help you develop the right measurement systems that keep your account team continually focused on customer value.

Key customers

We help clients grow and retain their most valuable customers. We help you build key account best practice.

Our services include:

• Portfolio set up and selection
• Account training and coaching
• Key account plan development
• Customer focused metrics
• Surveys and key customer reviews

We can help clients with innovation strategy and robust facilitation.

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Innovation management by Naviga Consulting

Innovation management

We focus on helping clients develop a strategic system that delivers growth and collaboration. Naviga helps clients reinvent business relationships through…

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Facilitation by Naviga business consulting


Every organisation has really difficult choices to make about strategy and ways of working. We help through advanced facilitation that looks at a deep understanding of business needs and the needs of each and every participant.

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Connect with knowledge. Data, insights and analysis with provocative points of view to help clients secure successful customer relationships, high growth and deliver innovation.

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Key customers are the real source of high growth

We focus on those customers that really matter to your business helping teams design, build and deliver superior business relationships.

Grow your key customer base by

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Contact us

Naviga Consulting Ltd is based in the UK and works with both national and global businesses. If you want to speak to someone at Naviga about a current business issue, or find out more information about a particular topic or the services we provide, please contact us.

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